No visibility on failures
When a delivery fails, you have no way to see what was sent, what your endpoint returned, or when the next retry will happen.
Webhook Reliability for BigCommerce
Stop Losing
Webhooks.
Webhook Guard captures every event from BigCommerce, delivers it reliably to your endpoints, and retries automatically when things go wrong — so your integrations never fall silent.
Free plan available · No credit card required · Works inside your store control panel
THE PROBLEM
Webhook delivery is fragile by default.
BigCommerce retries failed webhooks for up to 48 hours — but gives you no insight into what happened, no way to trigger a retry yourself, and no audit trail once the window closes. For merchants running order sync, fulfillment, inventory updates, or third-party automations, that gap can mean missed orders, double-charged customers, or out-of-sync data.
No manual retry
You cannot trigger a retry yourself. You are stuck waiting for the platform's retry window, and once it closes, the event is gone.
Webhooks silently deactivated
Repeated delivery failures cause BigCommerce to automatically deactivate your webhook subscriptions, cutting off events with no warning.
No long-term event history
Once the platform's retry window closes, the event record disappears. There is no way to look back, audit, or replay events from weeks ago.
HOW IT WORKS
Up and running in three steps.
BigCommerce
Event source
Verified & queued
Webhook Guard
Relay + retry engine
Delivered + logged
Your Endpoints
API · Zapier · Make
01
Install from BigCommerce App Marketplace
Add Webhook Guard from the BigCommerce App Marketplace. It installs directly into your store control panel — no separate accounts or external logins.
02
Create your integrations
Add the endpoint URLs you want events forwarded to. Set custom authentication headers per integration. Choose which webhook topics to subscribe to.
03
Monitor and recover
Watch deliveries arrive in real time. When something fails, retry it with one click — or let automatic retries handle it. Full payload history kept for 90 days.
THE DASHBOARD
See every webhook, in real time.
Every delivery attempt is logged with its full request, response status, and timing. Filter by status, inspect payloads, and retry with one click.
Topic
Platform Event ID
Received
Integrations
store/order/created
...x1k2m3
May 19, 2026, 10:02 AM
2 integrations
delivered
store/cart/updated
...p9q8r7
May 19, 2026, 9:58 AM
1 integration
failed
store/customer/created
—
May 19, 2026, 9:45 AM
3 integrations
2 delivered
1 pending
store/product/updated
...s5t6u7
May 19, 2026, 9:30 AM
2 integrations
delivered
FEATURES
Everything you need to trust your webhooks.
90-Day Event History
Every webhook is logged with its full request and response payload. Search, filter, and inspect any delivery going back 90 days.
Automatic Retry with Backoff
Failed deliveries are automatically retried up to 11 times with exponential backoff — from 1 minute up to 48 hours — giving your endpoint every opportunity to recover.
One-Click Manual Retry
Retry any failed event individually or select multiple events for bulk retry directly from the event log.
Multiple Destinations
Forward each webhook to multiple endpoints simultaneously. Add custom auth headers per destination for secure delivery to any service.
HMAC Signature Validation
Every inbound webhook is verified against the platform's HMAC signature before being accepted, preventing spoofed or tampered payloads.
Topic Subscriptions
Subscribe only to the topics you care about. Choose from the full list of available BigCommerce webhook events.
API Key Authentication
Every outbound webhook delivery includes your unique API key in the X-Webhook-Guard-Api-Key header — so your endpoints can verify requests came from Webhook Guard and reject anything that did not.
90
days of full payload history
3×
auto-retry with exponential backoff
∞
endpoints per webhook — fan-out delivery
Your webhooks deserve a safety net.
Start with the free plan. No credit card required. Add Webhook Guard to your store in under two minutes.