We're here to help

Whether you have a technical question or need help setting up your integrations, our support team is ready to assist you.

Get in Touch

• General & Technical Support: support@techyelp.com
• Business & App Inquiries: contact@techyelp.com

Support Guidelines

Our standard support hours are Monday to Friday, 9:00 AM to 6:00 PM CST.

To help us resolve your issue quickly, please include the following in your email:

• Your store URL (e.g. my-store.mybigcommerce.com)
• A clear description of what went wrong or how we can help
• Event ID(s) or relevant webhook topics if you are experiencing delivery issues

Documentation & FAQ

For self-service support, you can also review our FAQ directly inside the Webhook Guard app dashboard, which answers common questions about Configurations, Security, and webhook retries.