No visibility into delivery failures
When a webhook failed to reach any downstream system — ERP, WMS, or a third-party service — there was no notification, no log, and no record. The failure was invisible until downstream problems surfaced.
Customer Story
Eliminating Silent
Webhook Failures.
A BigCommerce merchant was losing order and inventory events without knowing it. Silent webhook delivery failures were causing downstream integrations — including their ERP and WMS systems — to miss events entirely, with no way to tell anything had gone wrong. Webhook Guard gave them the visibility and reliability to put an end to it.
THE CHALLENGE
Silent failures were breaking every downstream integration.
The merchant ran a complex integration stack: BigCommerce events fed into an ERP for order management, a WMS for warehouse fulfillment, and several other third-party services. When webhook deliveries failed, none of those systems received the signal they needed — and there was no way to tell anything had gone wrong.
Downstream systems drifting out of sync
Missing events meant the ERP, WMS, and connected services were all working from stale data. Oversells, fulfillment holds, and reconciliation errors were a regular occurrence before the root cause was identified.
Hours to detect, hours more to fix
Failures were discovered reactively — via customer complaints or manual reconciliation audits. By the time the team was alerted, the delivery window had already closed.
THE SOLUTION
Webhook Guard gave the team full control.
The merchant installed Webhook Guard through the BigCommerce App Marketplace and configured it to forward order, inventory, and product events to all their downstream endpoints — ERP, WMS, and beyond. From that point on, every event was tracked end to end across every integration.
Delivery Tracking
Every webhook delivered to every endpoint is logged with HTTP status code, response body, and precise delivery time — giving the team a complete audit trail across all integrations.
Automatic Retry
Failed deliveries are automatically retried up to 11 times with exponential backoff — spanning 1 minute to 48 hours. If any endpoint recovers, the event is delivered without manual intervention.
Full Payload History
Ninety days of complete request and response payloads are retained. The team can inspect exactly what was sent, what the endpoint returned, and when — making reconciliation straightforward.
One-Click Manual Retry
When operations staff spot a failed delivery in the event log, they can trigger a manual retry immediately — without waiting for the next automatic attempt or contacting the platform.
IN PRACTICE
The team could see every webhook event, in real time.
The Webhook Guard event log gave operations staff a single place to see the delivery status of every event — across every downstream endpoint, including the ERP and WMS.
Topic
Platform Event ID
Received
Integrations
store/order/created
...a3b4c5
May 22, 2026, 9:14 AM
2 integrations
2 delivered
store/product/updated
...d6e7f8
May 22, 2026, 9:09 AM
2 integrations
1 delivered
1 failed
store/order/statusUpdated
...g9h1i2
May 22, 2026, 8:55 AM
2 integrations
2 delivered
store/product/updated
...j3k4l5
May 22, 2026, 8:41 AM
2 integrations
2 delivered
AUTOMATIC RETRY
Failed deliveries keep trying — automatically.
When a delivery to any endpoint fails, Webhook Guard retries automatically with increasing delays. If the endpoint recovers at any point, the event is delivered without manual action.
1
First retry
1 min
2
Second retry
2 min
3
Third retry
5 min
4
Fourth retry
15 min
5–11
Subsequent retries
up to 48 h
EXPECTED RESULTS
Fewer surprises. Faster fixes. Better data.
With end-to-end delivery visibility and automatic retry in place, operations teams spend less time fire-fighting and more time on the work that matters.
Fewer undetected delivery failures
Failures that previously went unnoticed for hours are visible immediately in the event log — across every endpoint and integration.
Faster issue resolution
Operations staff identify the failed event, inspect the payload, and trigger a manual retry — all from one screen, in seconds.
Reliable downstream data
Every downstream system — ERP, WMS, analytics, or third-party service — receives a complete stream of events, eliminating the data drift that caused downstream errors.
Better customer experience
Orders are fulfilled on time, customers receive accurate availability information, and the team resolves exceptions before they reach the customer.
11×
automatic retry attempts per failed delivery
90 days
full payload history retained
Stop losing webhook events.
Start with the free plan. No credit card required. Add Webhook Guard to your BigCommerce store in under two minutes and get full visibility over every webhook delivery.